Refund policy

This page summarises your rights under our Terms & Conditions §6–7. If anything here and the Terms & Conditions read differently, the Terms & Conditions govern.

This policy covers products bought directly from Asgaardian, in this webshop. If you bought your sleeves from a game store or any other retailer, your contract is with them — contact the shop you bought from and they will handle your cancellation or complaint.

There are two separate situations. If you have changed your mind, you have 14 days to cancel. If something is wrong with the goods, you have 2 years to complain, and the remedy is free. Both start the same way: write to support@asgaardian.com with your order number.

1. Cancelling your purchase (14 days)

You can cancel your purchase within 14 days of receiving it, without giving a reason. The period runs from the day you (or someone you have nominated, other than the carrier) physically receive the goods. This applies to all our products; none are made to order or personalised.

To cancel, send a clear statement to support@asgaardian.com within the 14 days. You may use the withdrawal form at the end of this page, but you do not have to.

Send the goods back within 14 days of telling us, to:
Asgaardian ApS, Ordrup Jagtvej 42A (st th), 2920 Charlottenlund, Denmark.
You pay the return shipping. Keep your proof of postage — once you have it, your refund is not affected if the carrier loses the parcel.

Our boxes are sealed with a security sticker, and everything about the sleeves — size, count, material, specifications — is shown on the box without opening it. You can inspect the goods as you would in a shop: look, read, compare. You may still open the box, but a broken seal means we can no longer sell the item as new, and we may deduct the resulting loss in value from your refund. Your cancellation right itself always stands, seal broken or not.

We refund everything you paid, including the original delivery cost (but not any premium for a faster delivery option than our cheapest standard one). The refund is made within 14 days of your cancellation notice, to the payment method you used, at no cost to you. We may wait until we have received the goods back, or you have shown proof of sending them, whichever comes first.

2. Defective or incorrect goods (2 years)

EU law gives you at least 2 years from delivery to complain about a defect, wherever in the EU you live. If a fault appears within the first year, it is presumed to have existed at delivery — it is on us to show otherwise, not on you. If the consumer law of your own country gives you more — a longer complaint period or a longer presumption — that stronger protection applies to you.

The right covers defects — faults in the product itself. It does not cover the normal wear that comes from using the sleeves, or damage from misuse or accidents. A sleeve that has protected a deck through a year of play will show it; that is use, not a defect.

Write to support@asgaardian.com with your order number, a description, photos if possible, and the batch code printed on the packaging. Do not ship anything yet — waiting costs you nothing and does not affect your rights, which are on record from your e-mail. We confirm the next step within 3 business days. For defective goods we pay the return shipping, and a photo often settles the matter without any shipping at all. If you have not heard from us within 5 business days, send the item back at our cost and keep your proof of postage.

You can require repair or replacement, free of charge. If we cannot do that within reasonable time and without significant inconvenience to you, you can demand a price reduction — or your money back, unless the fault is only minor. It is on us to show a fault is minor, and a minor fault still entitles you to repair, replacement or a price reduction. (Verified against Directive (EU) 2019/771 Art. 13(5), 9/8/2026.)

This right is law. Nothing on this page, and no goodwill gesture, reduces it.

If you received the wrong item, or items are missing, the same applies: write to us, and it is corrected at no cost to you.

3. Damaged in transit

The goods are our responsibility until they physically reach you. If a parcel arrives damaged, photograph the packaging and the contents and write to us — we resolve it directly; you never need to claim against the carrier.

4. Exchanges

We do not run a separate exchange flow. To swap a purchase, cancel within the 14 days and place a new order. If the goods are defective, repair or replacement under section 2 is free.

5. Contact

Asgaardian ApS · Ordrup Jagtvej 42A (st th), 2920 Charlottenlund, Denmark
CVR 45740765 · support@asgaardian.com — monitored daily.

If you are unhappy with how we have handled a return, see "Complaints and dispute resolution" in our Terms & Conditions, or contact Nævnenes Hus (naevneneshus.dk).

Appendix — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You do not have to use it — a clear statement by e-mail is enough.)

To: Asgaardian ApS, Ordrup Jagtvej 42A (st th), 2920 Charlottenlund, Denmark
E-mail: support@asgaardian.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods:
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature (only if you send this form on paper):